Privacy Policy

The confidentiality of your personal data is one of the main concerns of LVBPOWER SRL, headquartered in str. Principală nr. 6, Sub Coastă, Cluj, Romania, in its capacity as data controller.

This document is intended to inform you about the processing of your personal data in the context of using the website chiptunershop.com, hereinafter referred to as the "website".

Categories of personal data processed
Purposes and legal grounds of processing
Duration of data processing
Disclosure of personal data
Transfer of personal data
Your rights
Children’s privacy
Changes to the privacy policy

1. Categories of personal data processed

A. If you are a client of the website, we will process personal data such as:

Full name
Phone number
Email address
Billing address
Delivery address
Data regarding how you use the site (e.g., behavior, preferences, habits)
Any other categories of data you provide directly (when creating a user account, placing an order, or otherwise using the site).

If you use your Facebook or Google account to create a user account, we will process the public profile data displayed by those applications: username, email address.

If you create a user account only to finalize an order, your email address will be requested to automatically generate an account. If the order is not completed, the email and other data will not be stored, and the account will be automatically deleted.

B. If you are a visitor of the website, we will process:

Data you provide directly (e.g., in the contact/questions/complaints section).
Data collected indirectly, such as: IP address, browser type, navigation duration, search history, operating system, language, pages viewed, full URLs, clickstream data, viewed/searched products, visit duration on pages, interaction data (scrolls, clicks, mouse movements), and user behavior.

2. Purposes and legal grounds of processing

A. If you are a client of the website, your personal data will be processed:

To perform the contractual relationship (order processing, shipping, invoicing, order status updates, product returns).
Legal basis: Execution of the contract between you and [company].
To fulfill legal obligations (e.g., tax, accounting, archiving).
Legal basis: Compliance with legal obligations.
For marketing purposes (emails, SMS with offers and promotions).
Legal basis: Your consent.
For analysis and reporting (to improve the website experience).
Legal basis: Legitimate interest in improving services.

B. If you are a visitor of the website, your personal data will be processed:

For marketing purposes (emails, SMS, newsletters).
Legal basis: Your consent.
For handling complaints, monitoring traffic, and improving the website experience.
Legal basis: Legitimate interest in ensuring proper website operation and user experience.

3. Duration of data processing

Your data will be processed as long as necessary to achieve the stated purposes.

Clients: Data is processed throughout the contractual relationship and afterward in compliance with legal obligations (e.g., financial documents stored for 10 years).
If you delete your user account, you will be unsubscribed from marketing communications, but data may still be stored unless deletion is specifically requested.
If you withdraw consent for marketing, processing stops but does not affect prior lawful processing.

4. Disclosure of personal data

We do not rent or sell your personal data to third parties.

Data may be shared with:

Service providers, shipping companies, hosting providers, IT companies (as authorized processors).
Public authorities when legally required.

5. Transfer of personal data

Personal data may be transferred outside Romania, but only within the European Union.

6. Your rights

As a data subject, you have the following rights under applicable law:

Right to information – to be informed about processing activities.
Right of access – to obtain confirmation and details on data processing.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”) – under certain conditions.
Right to restrict processing – under certain conditions.
Right to data portability – to receive your data in a structured format and transfer it to another controller.
Right to object – to processing based on legitimate interest or public interest, and at any time to direct marketing.
Right not to be subject to automated decisions, including profiling, with legal or significant effects.
Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or the competent courts.

For further questions or to exercise your rights, contact us at: [email address].

7. Children’s privacy

We do not knowingly contact or collect information from individuals under the age of 18. If such data is obtained unintentionally, we will either obtain parental consent or delete the information.

If you become aware that we have received information about a minor under 18, please contact us at [email address].

8. Changes to the Privacy Policy

We reserve the right to update this privacy policy. In case of major changes, you will be notified by email (if possible) or through a notice on the website.

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